Responsibilities

• Operational assistance to the Head of Customer Service and Sales Team

• Organization and control of service contracts

• Handling of service requests

• Arranging of service attendances

• Coordinate training for Customer Service staff with Head of Customer Service

• Coordination of local spare parts stock in coordination with Head of Customer Service

• Chase customers for payments in coordination with the Head of Customer Service

• Assure technical support to customers, engineers, the service stations, and the sales department

• Pro-active approach to services and customer support

• Issuing and checking of stage invoices

• Planning of engineer pool

• Preparation of project-specific documentation such as method statements, risk analyses, etc.

• Monitoring of debitors’ accounts and active collection of outstanding invoices together with the accounts department.

• Journal duty at weekends and bank holidays

• Filing of project or work-specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOMs, emails, etc.

• Support of commissioning jobs in the area of the service station

Send cv to

056-3286501 / 054-5003259

or email below

Customer Service cum Sales Executive